28.Dec.2022
INFORMATION
“ISO 29991” is a set of requirements specifically for language learning service providers to improve the quality of language learning services and the resulting customer satisfaction. Periodic audits are conducted every year, and renewal audits are conducted every three years.
Tokyo-Takadanobaba Campus successfully completed our ISO 29991:2020 renewal audit from Wednesday, November 30 to Thursday, December 1, 2022.
As a result of the audit, no nonconformities or observations were noted in all audit items, and we received comments on our efforts to further improve quality and 4 strong points.
The fact that the target framework for language learning is listed in an easy-to-understand multilingual (5 languages) format in contrast to the CEFR and JLPT was evaluated as an initiative that leads to the “Development of Multicultural Coexistence Skills,” which is set as an educational goal.
The fact that information for pre-admission and prospective applicants is posted on the website in 13 different languages was evaluated as a response that helps reassure prospective applicants.
The introduction of new tools and proactive use of mechanisms were highly evaluated for the rapid communication of information on changes in the Ministry of Justice’s response through the use of SNS and agency portals.
In response to requests from students, we have been introducing electronic money for payment of tuition and other fees, and we were commended for proactively incorporating new tools and mechanisms to further improve efficiency and enhance our services.
We will continue to strive to maintain and improve the quality of our education, and to provide high quality services to our customers.
Registration Date | Examination Details |
December 9, 2019 | Initial Review |
December 9, 2022 | Renewal Review |