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28.Dec.2022

INFORMATION

【Takadanobaba Campus】 Completion of “ISO 29991” renewal audit

Tokyo-Takadanobaba Campus (ISI Language School) has completed the renewal audit of “ISO 29991”.

“ISO 29991” is a set of requirements specifically for language learning service providers to improve the quality of language learning services and the resulting customer satisfaction. Periodic audits are conducted every year, and renewal audits are conducted every three years.

Tokyo-Takadanobaba Campus successfully completed our ISO 29991:2020 renewal audit from Wednesday, November 30 to Thursday, December 1, 2022.
As a result of the audit, no nonconformities or observations were noted in all audit items, and we received comments on our efforts to further improve quality and 4 strong points.

1. Initiatives leading to the "Development of Multicultural Coexistence Skills"

The fact that the target framework for language learning is listed in an easy-to-understand multilingual (5 languages) format in contrast to the CEFR and JLPT was evaluated as an initiative that leads to the “Development of Multicultural Coexistence Skills,” which is set as an educational goal.

2. Responses to reassure prospective applicants

The fact that information for pre-admission and prospective applicants is posted on the website in 13 different languages was evaluated as a response that helps reassure prospective applicants.

3. Introduction and proactive use of new tools

The introduction of new tools and proactive use of mechanisms were highly evaluated for the rapid communication of information on changes in the Ministry of Justice’s response through the use of SNS and agency portals.

4. Further improve efficiency and services

In response to requests from students, we have been introducing electronic money for payment of tuition and other fees, and we were commended for proactively incorporating new tools and mechanisms to further improve efficiency and enhance our services.

We will continue to strive to maintain and improve the quality of our education, and to provide high quality services to our customers.

【Tokyo-Takadanobaba Campus】ISO 29991

Registration Date Examination Details
December 9, 2019 Initial Review
December 9, 2022 Renewal Review

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